Terms & Conditions
By using this website and purchasing from TravelTotz, you agree to the terms below.
About Us
TravelTotz operates in the UK and sells children’s travel‑activity products through www.traveltotz.co.uk.
Using Our Website
Use our site legally and responsibly.
We may update or change our services at any time.
Orders & Payments
All orders are subject to availability.
Prices are listed in GBP and may change without notice.
Orders are dispatched once payment is completed.
Shipping & Delivery
Delivery times are estimates and may vary.
We are not responsible for courier delays.
Returns & Refunds
Returns are accepted in line with our Returns Policy.
Refunds are issued once items are received and inspected.
Promotional Codes
Valid for one‑time use only.
One per household.
Only valid within the stated start and end dates.
Cannot be combined with any other offers or discounts.
Liability
We are not liable for losses or injury caused by events outside our control.
Products should be always be used under adult supervision.
Changes to These Terms
We may update these terms when needed. The latest version will always appear on this page.
Contact Us
For any questions, please email: contact@traveltotz.co.uk
For detailed terms, please refer to the full document available for download below.
We want you to be happy with your purchase. If something isn’t right, here’s how we handle returns and refunds.
Returns
Items can be returned within 14 days of delivery.
Products must be unused, in original condition, and in their original packaging.
Return postage costs are the responsibility of the customer unless the item is faulty.
Refunds
Refunds are issued once the returned item has been received and inspected.
Refunds are processed to the original payment method.
Shipping costs are non‑refundable, except in cases of our error or a faulty item.
Faulty or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve it quickly.
Non‑Returnable Items
International orders cannot be returned.
Used items or items not in their original condition cannot be refunded.
Missed Deliveries
If a parcel is returned due to an incorrect address or missed delivery, additional postage may be required to resend it.
How to Start a Return
Please email us at contact@traveltotz.co.uk with your order number and reason for return.
Once we receive your email along with photos or a video showing the issue, we will review the details and confirm the next steps. You can then send the item(s) to:
TravelTotz 5 Brayford Square London UNITED KINGDOM, E1 0SG
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